Representative neighborhood or home setting
Upper Arlington, Ohio

Useful Answers Before You Call

Talk through your request

A few details can make the first conversation easier. Our practical guides can help you organize them. If your situation is not covered here, call 614-350-7696 and describe it in your own words.

01 / Good to know

Start with the situation

For a door, say whether access is lost, the key is missing or the hardware is not working normally. For a car, have the year, make and model ready. For a garage, explain its present position and the last movement you observed. You do not need to know the name of the part involved.

Before you call

A couple of common questions.

How do I check availability?

Call with your full address and the service you need. Confirm current availability and any arrival estimate directly before making arrangements.

Do you list fixed prices?

This site does not publish fixed prices. Ask what an estimate covers and which details may need checking before a final scope is agreed.

Will I need identification?

Explain your relationship to the property or vehicle and ask what authorization and identification are needed for the specific request.

Is rekeying a repair?

Rekeying changes the operating key in suitable hardware. A sticking lock, damaged latch or poorly fitting door can require a separate assessment.

Can I visit a shop shown on the website?

No walk-in location is listed here. Contact the phone number to discuss the service and your location before traveling anywhere.

What about an address outside Upper Arlington?

Check the area guide, then call with the exact address and request. An area page is a starting point for the discussion; availability still needs confirmation.